Pre-defined SLA documents terms of service that clearly define production volume, timeframes and quality parameters.
We make an extensive Business Process Manual, that includes all details of a process and get it verified by you for accuracy.
Our well-defined document management system ensures that data is saved and archived as per your requirements.
We have pre-defined metrics for each level of production and we share timely feedback with the team to ensure continuous improvement.
We conduct regular training of the team & mentor them based on their performance, to help them stay abreast with new developments.
Dedicated project managers are supported by an experienced customer service team that works 24/7/365 to ensure compliance.
